Version form-cancellation-v1 ·
Cancellation
Stop future renewals
The monthly plan renews until canceled. Cancel before your next renewal using the “Manage subscription” link in your Paddle receipt or Paddle Buyer Support. You can also contact support@naadra.co for help. Do not send your card details or account password.
Cancellation takes effect at the end of the current paid billing period. Future renewals stop; eligible current-period access and remaining allowances continue until that period ends. The billing confirmation must identify the effective cancellation date. A cancellation request is not a refund request; see the refund policy.
Access after cancellation
After an ordinary paid-period-end cancellation, the cancellation policy provides seven consecutive 24-hour days (168 hours) of export-only access to eligible saved work. Access ends exactly 168 hours after the recorded paid-period expiry, not at the end of a local calendar date. The cancellation confirmation must show the paid expiry and exact export cutoff labeled in UTC; any local-time equivalent must identify its timezone.
Eligible saved-work reads, existing previews and downloads remain available during grace. New scans, projects, design actions, paid AI, approvals and state-changing Undo or restoration are unavailable. Unused allowances do not roll over. Grace does not extend the subscription or authorize another charge; a new paid period requires verified payment and entitlement. Support and applicable rights assistance remain available after ordinary export access ends.
Failed payments, approved refunds or credits, payment disputes, security issues or legal requirements may suspend new AI work earlier. Form's current conservative payment controls suspend new paid AI on an approved refund or credit. An approved partial refund also suspends new paid AI pending review. Proportional continuation is disabled and is not part of the offer. See the refund policy for the distinction. These controls do not erase required financial records or settle an uncertain provider charge. Export grace cannot bypass refunds, suspensions, disputes or unresolved payment evidence.
Erasure and help
Cancellation alone does not request account erasure. Contact support@naadra.co to request export or verified erasure under the privacy notice. Applicable rights and deadlines take precedence. Payment cancellation is governed by Paddle's Buyer Terms and Refund Policy; the final Live cancellation route must be verified before subscriptions open.