Version form-refunds-v1 ·
Refunds
Request a refund
For a future Paddle purchase, use the support link in your receipt or visit Paddle Buyer Support and request a refund. You may also contact support@naadra.co about the product or for help locating the payment. Provide the receipt or transaction reference; never send card details or passwords.
Form offers help routing requests made within fourteen calendar days of an initial or renewal charge. A request within this window does not guarantee approval. Paddle, as Merchant of Record, decides discretionary refunds under its contract and may approve all, part or none of a request. Mandatory rights and remedies, including for a defective or misdescribed product, are not limited by this assistance window.
Refunds and account access
Refunds are confirmed through Paddle's authoritative records. Form suspends new paid AI work on an approved refund or credit. Paddle's published Refund Policy says access to the refunded product ceases. A dispute or payment reversal can also suspend access while reviewed. A pending request is not proof that a refund occurred; incomplete provider evidence blocks new paid work pending reconciliation. We do not promise a self-service refund, a particular bank processing time or an automatic replacement payment.
Partial refunds and suspension
Paid AI also pauses following an approved partial refund while the applicable access treatment is verified. Proportional service continuation is not offered. A refund does not refill actions or AI allowances, erase actual processing costs or release uncertain reservations. Paddle's applicable product-access rules and mandatory rights take precedence. Contact support@naadra.co for account or required export assistance while access is restricted.
The actual Live agreement and confirmed refund must determine the treatment of the entire affected service and any eligible exports. Stopping AI alone does not establish that all required product-access changes are complete. No continued service or exports following a refund are promised beyond the confirmed treatment and applicable legal requirements. Proportional continuation is not offered.
Canceling a subscription stops future renewals at its effective cancellation date; it does not itself reverse a past charge. See the cancellation policy. The offer has no automatic overages or rollover. Upgrades and prorated plan changes are not offered or approved.
A refund also does not by itself verify subscription cancellation. Future renewal status must be confirmed separately through Paddle; do not assume a refund request stops the next charge.
Which terms apply?
Paddle's Buyer Terms, its Refund Policy and applicable law govern the payment transaction. Form's service terms govern use of Form. These policies do not narrow a statutory withdrawal, cancellation or refund right. The applicable dated version must be available before payment.